Shipping Policy

Thank you for choosing Nuerolet. We are committed to delivering your wellness essentials safely and promptly. Please read our shipping policy to understand how we handle orders, deliveries, and timelines.

1. Service Coverage

We ship PAN India to all serviceable pin codes via trusted delivery partners. If your location is not serviceable, our team will notify you immediately after order placement.

2. Order Processing Time

  • All orders are processed within 24 to 48 hours (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM will be processed the next business day.

3. Delivery Time

  • Metro Cities: 2–4 business days

  • Tier 2 & 3 Cities / Rural Areas: 4–7 business days

Please note that delivery times are estimates and may vary due to factors like courier delays, weather, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.

5. Order Tracking

Once your order is shipped, you’ll receive an email or SMS with the tracking ID and link. You can also track your order via our Track Order page.

6. Delays & Exceptions

While we strive for timely delivery, delays may occasionally occur. If your order is delayed beyond 7 business days, please contact our support team, and we’ll resolve it promptly.

7. Wrong or Incomplete Address

Please ensure your delivery address and contact number are accurate. We are not responsible for delays or delivery failures due to incorrect or incomplete information.

8. Damaged or Lost Packages

If your package arrives damaged or appears tampered with, kindly:

  • Take a photo of the parcel immediately

  • Do not accept the delivery (if visibly damaged)

  • Contact us within 48 hours of delivery

We’ll investigate and offer a suitable resolution, including a replacement or refund, if applicable.

9. Contact Us

For any shipping-related queries or support, feel free to reach us at:

Email: support@nuerolet.com